Shipping Policy

How much does the shipping cost?

All our products come with Free Insured Shipping 

 

How long does shipping take?

Orders are delivered in South Africa to your doorstep in 5 to 8 working days. 

Where can I find my tracking code?

Tracking codes are sent to you via email. Once your order has been shipped you will receive a notification from us. 

I received the wrong order, what now?

If you received an incorrect order, please contact us immediately at optimalthestore@gmail.com

Once your order has begun processing through our delivery department we are unable to make any changes (including delivery address changes). We will only ship to the address provided at check-out.

We only ship during business days and do not ship on Saturdays, Sundays or public holidays. Once your order has been shipped, you will receive a Shipping Confirmation email.

 

Tracking 

All orders are processed with tracking numbers. You will receive an email with the tracking number when you order is dispatched to the courier's sorting facility.

With some shipping companies, it can take several days for the tracking information to updated on the system. If your order was placed within five business days and you have not received information on your tracking number, kindly contact us at optimalthestore@gmail.com